Respite NOW and their hosting agency; Community Living Trent Highlands shall not be liable, either directly or indirectly for any actions of the Respite NOW families.

I acknowledge and agree that Community Living Trent Highlands (“CLTH”) is not responsible for any loss, injury, or damage to persons or property resulting from or relating to any services I am providing or may provide to clients through the Respite Now App. I will institute no proceeding nor make any claim or demand against CLTH in respect of any matter resulting from or relating to these services.

I further acknowledge and agree that I am not an employee, agent, or partner of CLTH for any purpose. I will not hold myself out as an employee, agent, or partner of CLTH. It is my responsibility to arrange with the client what work I will undertake; when and how often such work will be done and by what means; and how I will be paid, including what deductions or remittances need to be made for income tax, employment insurance, Canada Pension Plan, or other purposes. In addition to determining my rights and obligations in respect of any deductions or remittances, I am also responsible for determining my status with the Workplace Safety and Insurance Board (“WSIB”).

As a worker I will be provided a rating system of one heart to five hearts, one being a poor experience and five being a high-quality experience. This rating is to be completed by me aftercare has been provided and before timesheets can be submitted. This rating system is to provide a quality indicator that will be monitored by the Respite NOW administrative team. If a worker repeatedly receives a low rating, they will be asked to discuss the contributing factors of their rating and may be removed from accessing the APP.

When I create my worker profile with Respite NOW I provide personal information, and I understand that the information that is collected is only accessed for verification by Respite NOW staff.

I agree to the basic requirements to registering as a worker with the Respite NOW APP. I will upload and keep up-to-date the following information: valid Government Photo Id that indicates the age of 18 years+, certification of up-to-date basic First Aid and CPR, and a recent (within 1 month) clear Vulnerable Sector Check. I also agree to declare my current employer.

Until all basic requirements are met, I understand that my worker status will remain inactive.

Location Tracking is only available to families during the time of the assignment. Respite NOW staff do not have access to the location tracker of staff or families. I understand that I must provide consent for the Location Tracking feature through my phone each time it is requested by a family for an appointment.

As a Respite NOW Worker, I will try my best to give ample time before canceling an appointment. I understand that if I give less than 24 hrs notice before the time of the appointment that I will receive a low rating from the family.

As a registered Respite NOW Worker, I understand that it is my responsibility to provide documentation for Direct Deposit. I also agree to the below payment process set out by Respite NOW:

Payments agreed upon or made directly from families to workers are not the responsibility of CLTH.

The Respite NOW Worker timesheets will be submitted automatically on Wednesdays and payment for hours worked (minus an administration fee for credit-card processing where applicable) will be processed the following Wednesday with direct deposit occurring on Friday. Workers must be registered for Direct Deposit with CLTH and an email confirmation will be sent that a payment has been deposited into their accounts. If there are any disputes about payment, workers will discuss this with the Respite Now Staff.